Customer Support
Our customer support team is available 24 hours a day, 7 days a week to help with any queries or concerns.
Live Chat
The fastest way to reach us is through our live chat feature, available directly on our website. Simply click the chat icon in the bottom right corner to connect with a support agent instantly. Average response time: under 2 minutes.
For non-urgent enquiries or if you prefer written communication, please email us at: [email protected]. We aim to respond to all emails within 24 hours.
Specific Enquiries
For more specific matters, please use the following dedicated email addresses:
- Account Verification: [email protected];
- Payments and Withdrawals: [email protected];
- Complaints: [email protected];
- Data Protection Enquiries: [email protected];
- Responsible Gambling Support: [email protected].
Complaints Procedure
If you wish to make a formal complaint, please email [email protected] with a detailed description of your concern. We will acknowledge your complaint within 24 hours and aim to provide a full response within 8 weeks. If you are not satisfied with our response, you may escalate your complaint to our approved Alternative Dispute Resolution (ADR) provider. Details of our ADR provider will be included in our final response to your complaint.
Responsible Gambling Support
If you are concerned about your gambling or need support, please do not hesitate to contact us. We can help you access our responsible gambling tools or direct you to external support services. You can also contact the following organisations directly:
- GamCare: 0808 8020 133 (24/7 helpline);
- BeGambleAware: www.begambleaware.org;
- GAMSTOP: www.gamstop.co.uk.
Social Media
Stay connected with us for the latest news, promotions, and updates. Please note that social media channels should not be used for account-specific enquiries. For any matters relating to your account, please contact us via live chat or email.
Feedback
We value your feedback and are always looking for ways to improve our services. If you have suggestions, comments, or ideas, please share them with us at [email protected]. Your input helps us create a better experience for all our players.