1. Data Controller
Independent Casino is the data controller responsible for the processing of your personal data. The company is registered with the Information Commissioner’s Office (ICO). If you have any questions regarding data protection or the handling of your personal information, please contact our Data Protection Officer at [email protected].
2. Information We Collect
We collect the following categories of personal data:
- Identity Data: Full name, date of birth, gender, and copies of identity documents.
- Contact Data: Email address, telephone number, and residential address.
- Financial Data: Payment card details, bank account information, and transaction history.
- Technical Data: IP address, browser type and version, device information, and login data.
- Usage Data: Information about how you use our website and services, including gaming history and preferences.
- Marketing Data: Your preferences regarding marketing communications.
3. How We Use Your Data
We use your personal data for the following purposes:
To create and manage your account and verify your identity as required by law. To process transactions, deposits, and withdrawals. To provide our gaming services and customer support. To comply with legal and regulatory obligations, including anti-money laundering requirements. To detect and prevent fraud and ensure the security of our platform. To communicate with you about your account and our services. To send marketing communications where you have provided consent. To analyse usage patterns and improve our services.
4. Legal Basis for Processing
We process your personal data on the following legal bases: contractual necessity to provide our services, legal obligation for regulatory compliance, legitimate interests for fraud prevention and service improvement, and consent for marketing communications.
5. Data Sharing
We may share your personal data with payment service providers to process transactions, identity verification services, regulatory bodies, including the UK Gambling Commission, law enforcement agencies when required by law, professional advisers and auditors, and third-party service providers who assist in operating our platform.
We do not sell your personal data to third parties.
6. International Transfers
Your personal data may be transferred to and processed in countries outside the UK. Where such transfers occur, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the UK Information Commissioner.
7. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, and regulatory requirements. Transaction records are retained for a minimum of 5 years following account closure. Identity verification documents are retained for regulatory compliance purposes.
8. Your Rights
Under UK data protection law, you have the following rights:
The right to access your personal data. The right to rectification of inaccurate data. The right to erasure (subject to legal obligations). The right to restrict processing. The right to data portability. The right to object to processing. The right to withdraw consent at any time.
To exercise any of these rights, please contact [email protected].
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encryption, access controls, and regular security assessments.
10. Complaints
If you have concerns about how we handle your personal data, please contact our Data Protection Officer in the first instance. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.